FAQ

Creating an account at PlaySopo Casino is quick and easy. Visit our website or download our mobile app, then click the 'Sign Up' button. You'll need to provide basic information including your email address, create a secure password, and verify that you're of legal age to play. After submitting this information, you'll receive a verification email with a link to confirm your account. Once you click this link, your account will be activated, and you'll automatically receive your welcome bonus of 1,000 Gold. The entire process takes less than five minutes, and you can start playing immediately after verification. Remember to use accurate information as this will be important later for identity verification when you redeem XP for cash prizes.

Gold is PlaySopo Casino's primary in-game currency that allows you to play our selection of games without risking real money. When you first sign up, you'll receive 1,000 Gold as a welcome bonus. You can use this Gold to play poker games including Texas Hold'em, Omaha, Omaha 5, and Jackpot SNG. Gold has no cash value and cannot be withdrawn or exchanged for real money. If you run out of Gold, you can receive more through our daily login bonus (750 Gold), by watching video ads (250 Gold each), or by purchasing Gold packages from our store. These purchases are optional, as you can continue playing for free with our daily bonuses. Gold is used solely for entertainment purposes, allowing you to enjoy the social gaming experience without financial risk.

XP (Experience Points) is PlaySopo Casino's reward system that can be redeemed for cash prizes. Unlike Gold, which is used for gameplay only, XP accumulates as you play and complete various activities on the platform. You can earn XP by playing poker games, completing daily missions (50 XP per mission), and through our referral program. Once you've accumulated at least 5,000 XP, you can redeem it for cash prizes through the 'Redeem' section in your account. The redemption process requires identity verification to ensure compliance with regulations. After verification, your cash prize will be processed according to your selected payment method. It's important to note that XP redemption is subject to our terms and conditions, and the rate of conversion may vary. Regular players who actively participate in daily missions can accumulate XP faster, making it a rewarding system for loyal users.

PlaySopo Casino offers several secure payment methods to accommodate our players' preferences. For purchasing Gold packages, you can use Visa, MasterCard, or Bank Transfer. All transactions are processed in USD and are secured with industry-standard encryption to protect your financial information. For cash prize redemptions (when converting XP), we process payouts through the same methods: Bank Transfer, Visa, and MasterCard. The minimum redemption amount is 5,000 XP. Processing times vary by method, with Bank Transfers typically taking 3-5 business days, while card payments may process more quickly. All payment information is stored securely and in compliance with financial regulations. If you encounter any issues with payments, our support team is available to assist via live chat or email at support@playsopo.com.

Daily missions and bonuses are a core part of the PlaySopo Casino experience, designed to reward regular players. Each day, you'll receive three random missions worth 50 XP each. These missions might include tasks like playing a certain number of hands, winning with specific poker hands, or participating in tournaments. Completing all three daily missions unlocks a bonus 100 XP, bringing your potential daily XP earnings to 250 XP. Additionally, you'll receive a daily login bonus of 750 Gold just for opening the app, and you can earn 250 Gold multiple times per day by watching short video ads. PlaySopo also offers a weekly bonus for players who collect seven consecutive daily bonuses, providing extra Gold and XP. These bonuses refresh at midnight (EST), so make sure to log in daily to maximize your rewards. All these bonuses are automatically applied to your account upon completion, with no promo codes required.

PlaySopo Casino specializes in poker games, offering a focused selection of popular variants powered by Pragmatic Play software. Our game library includes Texas Hold'em, the most popular poker variant worldwide, featuring both cash games and tournaments at various stake levels. We also offer Omaha and Omaha 5 (Five Card Omaha) for players who enjoy games with more starting cards and complex decision-making. For those who prefer faster-paced action, our Jackpot SNG (Sit & Go) tournaments provide exciting poker experiences with potential for larger prizes based on a randomized multiplier. All games are available in both play money (using Gold) and XP formats, allowing you to choose between casual play or working toward cash prize redemptions. Our games are regularly audited for fairness, and we use random number generation (RNG) technology to ensure completely random card distribution. New games and tournaments are added periodically, so check our promotions page for the latest additions.

Yes, PlaySopo Casino is fully optimized for mobile play! Our platform was designed with mobile users in mind, offering a seamless experience whether you're playing on a smartphone or tablet. We have dedicated apps available for both iOS and Android devices, which you can download directly from the Apple App Store or Google Play Store. The mobile apps include all the features available on the desktop version, including all poker games, daily missions, bonuses, and account management functions. The interface is specially designed for touch controls, making it easy to navigate tables, place bets, and manage your chips. For players who prefer not to download an app, our website is also fully responsive and works perfectly on mobile browsers. The mobile experience synchronizes with your desktop play, so you can switch between devices without losing progress. We recommend connecting to a stable Wi-Fi network when playing to ensure the best experience, though our app is optimized to work well on cellular data too.

The Know Your Customer (KYC) verification process at PlaySopo Casino is a standard security measure required when you reach the minimum 5,000 XP threshold for cash prize redemption. This process helps us comply with regulations and prevent fraud. When you request your first redemption, you'll need to provide documents that verify your identity and address. Typically, this includes a government-issued photo ID (passport, driver's license, or national ID card) and a recent utility bill or bank statement (less than 3 months old) showing your address. You may also need to provide proof of ownership for your payment method, such as a photo of your credit card (with middle digits hidden for security). Documents can be uploaded directly through your account portal, and our verification team aims to process submissions within 24-48 hours. Once verified, your account remains verified for future redemptions, though we may request updated documents periodically. All personal information is stored securely in compliance with data protection regulations.

At PlaySopo Casino, we take game fairness seriously and employ multiple measures to ensure a fair playing experience for all users. Our poker games are powered by Pragmatic Play, a reputable software provider known for high-quality gaming solutions. All games use certified Random Number Generator (RNG) technology that guarantees completely random card distribution, mimicking the randomness of physical card shuffling. This RNG system is regularly tested and certified by independent third-party auditors to verify its integrity. Additionally, our platform has built-in protections against collusion and unfair play, including sophisticated algorithms that detect suspicious patterns and automated tools that prevent the use of prohibited software. We maintain detailed hand histories that players can review, promoting transparency in gameplay. Our commitment to fairness extends to our XP system as well, with clearly defined rates for earning and redeeming points. If you ever have concerns about game fairness, our support team can provide information about specific hands or direct you to our detailed fair play policy.

PlaySopo Casino is committed to promoting responsible gaming habits among our players. While we operate as a sweepstakes casino where players primarily use Gold (virtual currency) rather than real money, we still provide several tools to help maintain healthy playing habits. These include deposit limits that allow you to control how much you spend on Gold purchases, session time reminders that notify you when you've been playing for extended periods, and self-assessment resources to help you evaluate your gaming habits. Players can also implement self-exclusion for periods ranging from 24 hours to permanently, during which time account access will be restricted. Additionally, we provide easy access to information about responsible gambling organizations and support services for those who may need assistance. Our customer support team is trained to recognize signs of problematic gaming behavior and can provide guidance when needed. We encourage all players to view gaming as entertainment rather than a source of income and to play within their means.

PlaySopo Casino employs industry-leading security measures to protect your personal and financial information. Our platform uses advanced SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted between your device and our servers remains private and secure. This same level of encryption protects all payment transactions, whether you're purchasing Gold or redeeming XP for cash prizes. We maintain strict data protection policies that comply with relevant privacy regulations, and we never sell or share your personal information with third parties without your explicit consent. Our security systems include firewalls, intrusion detection, and regular security audits to identify and address potential vulnerabilities. All customer data is stored on secure servers with restricted access, and our staff undergoes regular training on data protection protocols. We also implement multi-factor authentication options for account access, adding an extra layer of security. In the unlikely event of a security concern, we have procedures in place for prompt notification and resolution. You can review our complete Privacy Policy on our website for more detailed information about how we handle your data.

PlaySopo Casino offers comprehensive customer support to ensure you always have assistance when needed. Our primary support channel is live chat, available directly through our website and mobile app 24 hours a day, 7 days a week. This allows you to connect with a support agent in real-time for immediate assistance with any questions or concerns. For less urgent matters or more detailed inquiries, you can reach our support team via email at support@playsopo.com. Email responses are typically provided within 24 hours. We also maintain an extensive help center with detailed guides, tutorials, and FAQs that address common questions about account management, gameplay, bonuses, and technical issues. This self-service resource is continuously updated and can be especially helpful for new players. Our support team is professionally trained and can assist in English, with agents knowledgeable about all aspects of our platform. For VIP players or those with specialized needs, we offer priority support with reduced wait times. We value your feedback, so after each support interaction, you'll have the opportunity to rate your experience and help us improve our service.

PlaySopo Casino's referral program offers a win-win opportunity for both you and your friends. To refer someone, log into your account and navigate to the 'Refer a Friend' section, where you'll find your unique referral link. You can share this link via email, social media, or messaging apps. When your friend clicks your link, creates an account, and starts playing, both of you benefit. For each friend who signs up using your referral link, you'll receive XP bonuses based on their activity. Specifically, you'll earn a percentage of the XP they accumulate through gameplay and daily missions. There's no limit to how many friends you can refer, making this an excellent way to boost your XP balance. Your referred friends also benefit by receiving an enhanced welcome package that includes extra Gold beyond the standard 1,000 Gold welcome bonus. The referral program is available to all registered players with verified accounts. To track your referrals and rewards, visit the referral section of your account dashboard, where you'll see a list of successful referrals and the XP earned from each one.